Shipping & Return

Free Shipping to Select Countries

Which countries does free shipping apply?

Alien Pros offers free shipping on all orders to the United States, Canada, United Kingdom, France, Australia, Israel, Norway, Russia, Saudi Arabia, and Ukraine.

What is the cost for regular shipping?

Shipping is free to the countries below:

United States, Canada, United Kingdom, France, Australia, Israel, Norway, Russia, Saudi Arabia, and Ukraine.

Shipping is $19.99/order to all other countries.

What shipping method does Alien Pros use?

Shipping is with EMS(China Post) or UPS for the countries below:

United States, Canada, United Kingdom, France, Australia, Israel, Norway, Russia, Saudi Arabia, and Ukraine.

Shipping is with DHL or Fedex for all other countries.

How soon do you ship the order?

We will ship your order within 2 business days after payment has been received.

How long will it take to receive my order after it is shipped?

United States: 3-7 business days.

Canada, United Kingdom, France, Australia, Israel, Norway: 7-10 business days.

Russia, Saudi Arabia, and Ukraine: 7-15 business days.

All other countries: 5-7 business days.

Are the shipping time-frames listed on your website guaranteed?

Yes.

Alien-Pros accepts no responsibility for packages that do not arrive within a stated time-frame due to extreme weather conditions or a force majeure.

Can I track my order?

Yes you can check your order with your order ID at track order.

 

Full Refund within 30 Days

Full refund for any problem you may identify

 

Alien Pros offers full-refund for product with any problem you may identify within 30 days since the date of purchase. Please take picture of the product to show the problem and contact us at sales@alien-pros.com. Your refund through paypal will be processed within 1 day after all details have been confirmed. Alien Pros reserves the right to refuse refund for over-use, damaged, or modified products.

 

Safe Payments with Paypal

You are fully protected

 

Your payments will be made through the Paypal gateway. If you have any problem with the order, you can always come to us or Paypal for assistance, and we will make sure you have a pleasant, safe shopping experience.

 

Need Help?

If you need help with your order please feel free to contact us. We will reply within 24 hours.