• ORDER/SUBSCRIPTION

    Q: How many different designs are in each package? 

    A: Our 6-grip package will include two to three different designs; the 12-grip package will include three to four designs. 

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: How many new design styles will I see each month?

    A: Your package will always include at least one design that’s different from the previous month. And sometimes, you’ll get two or three new designs in your shipment!

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: What if I receive designs I don’t like?

    A: No problem! We’re happy to resend a different design package to you. Just email us at admin@alien-pros.com for help returning your shipment.

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: Which grip type should I choose?

    A: If you prefer tacky feel, you would definitely like our X-Tac; if you prefer dry feel, you sweat a lot, or play in humid weather, X-Dry is your friend.

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: Which design styles should I choose?

    A: We describe our ‘Competition’ overgrips as cool and trendy. Meanwhile, our ‘Joy’ designs bring some cute to your court! Can’t decide? Choose both! We’ll mix them up and surprise you each month! 

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: What if I want to freeze or cancel my subscription?

    A: No problem! Just email us anytime at anewdesigneverymonth@alien-pros.com and we’ll take care of it. (Playing less tennis in the winter? Just email us and we’ll put a hold on your membership and activate it again in the spring! The ball’s always in your court!)

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: If I don’t want a subscription service, can I still buy some grips?

    A: Certainly! Just go to our bulk buy page and start shopping! 

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: How does the subscription service work?

    A:  Alien Pros is all about making your tennis life easier! After a simple {or quick?} sign-up process, you’ll receive New and Stylish Designer Overgrips in the mail each month. You’ll be able to save some money with our annual payment plan. Otherwise, we’ll automatically bill you each month. 

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: How does the free trial work with the subscription? And how can I get a free trial?

    A: We sometimes offer a free, one-month trial with our Annual Subscription Service. If you’d like an invitation, please email us at newdesignseverymonth@alien-pros.com

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: Will I be able to see which designs will be in my subscription box? 

    A: We like to keep a little mystery and fun in our subscription boxes! Let us surprise you! We guarantee  you’ll receive at least one NEW design each month. 

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: If me and my friend both subscribe, will we get the same overgrips each month?

    A: Each subscriber gets a different box… so it’s a real surprise! We hope you’ll enjoy them as much as we do! 

  • SHIPPING/TRACKING

    Q: Does the subscription order come with free shipping?

    A: For the below countries, all orders (both subscription and wholesale) come with free shipping :

    USA, UK, CANADA, NORWAY, AUSTRALIA, FRANCE, GERMANY, ISREAL, SAUDI ARABIA, UKRAINE, RUSSIA, KOREA, MALYSIA, SINGAPORE, TURKEY, AUSTRIA, BELLGIUM, SWISS, DENMARK, HUNGARY, ITALY, LUXEMBOURG, NETHERLAND, NEW ZEALAND, POLAND, SWEDEN, FINLAND, IRELAND, PORTUGAL, MEXICO

    For other countries, you can ask us through email admin@alien-pros.com, or get a quote at the cart page (add the product you want to purchase, and proceed to cart and enter your country to get a quote). 

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: Can I track my order?

    A: After your order was shipped, you will receive an email with tracking number and carrier name; and you can track on the carrier's website.

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: When will my order be shipped after I placed it?

    A: Your order will shipped within 12-24 hours after placed successfully.

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: How long does it take for me to receive my order?

    A: Depending on which country you are located, the delivery time will range from 4-7 business days.

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: What companies do you use for the shipping?

    A: We currently work with FedEx and USPS in the United States, Royal Mail in the United Kingdom, and China post for other countries.

  • RETURN/REFUND

    Q: What if the items I receive is damaged/faulted?

    A: No worries if that happened just contact us or email us at admin@alien-pros.com and we will process refund for you and do all we can to make it right.

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: With the subscription, what if I receive design package I don’t like?

    A: If you happen to receive designs you don’t like, simply contact us or email us at admin@alien-pros.com and we will help you return it. We will send a different design package to you.

  • WHOLESALE/PARTNERSHIP

    Q: Can I retail or distribute your products?

    A: Yes for detailed information please refer to the wholesale program page. To become our re-seller please fill out this form. For more question you can email at sales@alien-pros.com

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: Can I do a partnership with Alien Pros?

    A: Yes please email to sales@alien-pros.com

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: Do you offer any sponsorship/ambassador program?

    A: Yes we have ambassador program. All ambassadors will be sponsored with our products and will have chance to test the newest designs before they are available for the market. If you wish to become our ambassador, please fill out this application form, we will notify you if your application was approved

  • PRODUCT

    Q: How are your grips like?

    A: We have two kinds of overgrips. 

    Alien Pros X-Tac overgrips are made of highly flexible, absorbent material that makes for a tacky, comfortable grip. Featuring a balance of tackiness and absorbency, X-Tac is our most popular grip.  

    Alien Pros X-Dry overgrips are highly absorbent; they wick sweat away, keeping your racket ultra dry. They are perfect for the heavy sweater and will become your best friend in humid weather. You might prefer X-Dry just for its luxurious suede feel!

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: What designs do you offer?

    A: We offer a variety of designs and we have new designs every month?

    ----------------------------------------------------------------------------------------------------------------------------------------------

    Q: Do you offer customized designs?

    A: Sorry we don't offer customized designs at the moment.

name

×

My Reviews

Product Name Customer's Review Rating
Frequent Players

Frequent Players

$17.99
this is the new review
phuong.nvh041011@gmail.com